Salon Details

CONTACT US

We offer a variety of ways to communicate with our Guest Care Team, including:

Phone 513.624.8300

Text 513.790.3788

Email urbaninfo@urban-salon.com

Salon Hours

Mon: Closed
Tuesday-Thursday: 9am-8pm
Fri: 9am-7pm
Sat: 8am-6pm
Sun: Closed

Observed Holidays

New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve  (reduced hours) Christmas Day, New Year’s Eve (reduced hours)

Methods of Payment 

We accept cash, Apple Pay, Check, Visa, Mastercard, Discover, American Express.

Urban Salon gift cards may be used to pay for services and/or salon products. Upon verification of gift card value, the remaining balance will be added to your file for future redemption. Gift cards expire 5 years from the date of original purchase.

Gratuity is optional but certainly appreciated. You may leave gratuity via cash or credit card upon checking out at the front desk.

Appointment Consultations 

We strive to deliver exceptional salon and spa services and recommend a 15-minute complimentary consultation for all NEW hair color guests, this allows stylists to reserve the appropriate amount of time to achieve your desired results.

Salon Cancellations

We certainly understand that life is busy and often unpredictable, so if you must cancel we kindly ask that all cancellations be made at least 24-hours in advance of your scheduled appointment. 

If you should not arrive for your scheduled appointment or cancel within 24 hours of your appointment, you may be charged up to 50% of the value of the scheduled salon services.. 

As always, please call or text us if you are running late for your appointment. We will do our best to accommodate your scheduled services within the time allotted or modify as needed.

Amenities 

We invite guests to enjoy complimentary beverages in our relaxing waiting area and/or anytime throughout your salon service.

Lost and Found

If you have left something behind, please contact us.  We will do our best to locate the item but please know that we are not responsible for any items you leave behind in the salon.